Refund policy
💝 Refund Policy
At Betty Scoops 4 Fun, every Mystery Scoop Experience is carefully packed by hand with love and excitement. Because each package is a mystery experience, all sales are final.
Returns & Exchanges
Due to the nature of our Mystery Scoop Experiences, we do not accept returns or exchanges for:
- Mystery item selections
- Duplicate items
- Prize outcomes
- Color or style preferences
- Personal preferences
- Change of mind
Every Mystery Scoop Experience is designed to be a surprise, and by placing an order you acknowledge and accept the mystery aspect of your purchase.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your package arrives damaged during shipping or you receive the wrong Mystery Scoop Experience, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos of the package and items received
- A brief description of the issue
If the claim is approved, we'll work with you to provide an appropriate resolution.
Order Cancellations
Once processing has begun, orders cannot be canceled. All sales are final after placing your order.
Refunds
Refunds are only issued if:
- We approve a claim for a damaged order, or
- We determine the incorrect item was sent.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Questions?
If you have any questions about your order or this policy, please contact us at:
bettyscoops4fun@gmail.com